House of Electrical Supplies is committed to providing our customers with the highest quality of products and services. To insure that we are meeting that commitment, we would like your input on our service performance. Please rate the following statements from 1 to 5 as follows: 1 – Strongly Disagree, 2 – Disagree, 3 – Neither Agree or Disagree, 4 – Agree, or 5 - Strongly Agree Simply skip the question if you do not interact with the noted House of Electrical personnel or have no opinion on the statement. Please also note any comments or concerns that you may have in the area provided below.

1. What location do you currently deal with? Concord Mississauga Scarborough Whitby

2. Our employees are helpful and courteous. 12345

3. Your salesperson addresses and resolves your concerns or issues to your satisfaction. 12345

4. The salesperson keeps you informed of new products, product seminars and training classes. 12345

5. You are able to contact an inside salesperson to your satisfaction. 12345

6. The responses provided by the inside salesperson are accurate including price, availability and technical information. 12345

7. Our technical support personnel are available to your satisfaction. 12345

8. We respond to your request to expedite delivery in a timely manner and to your satisfaction. 12345

9. Orders are delivered "on-time" as quoted. 12345

10. Your orders are "error-free" including correct quantity and part numbers. 12345

11. Your orders are properly packaged and received free of damage. 12345

12. Our packing lists clearly identify quantities and part numbers for reconciliation with your purchase order. 12345

13. Our invoices accurately reflect your purchase order quantities, part numbers and pricing. 12345

14. We respond to all accounting issues or concerns in a timely manner and to your satisfaction. 12345

15. Your request for a Return Goods Authorization (RGA) is processed in a timely manner and to your satisfaction. 12345

16. The availability of products from House of Electrical Supplies meets your expectations. 1234

17. The type of training classes and seminars, including cost and timing, from House of Electrical Supplies meets your expectations. 12345

18. Our sales counter provides you with an adequate depth and breadth of the material to meet your needs. 12345

19. Are your experiences based on: Recent experience Past experience

20. How can we serve you better?

21. Additional comments

22. Can Management call you to set up a meeting to discuss your comments and/or suggestions contained in this survey? Yes No

21. If "Yes" Please provide your Name, Company, Phone number, and/or email address below and management will contact you to schedule a meeting.